Privacy Policy

This policy explains how Grandville Renovations (“we”, “us”) collects, uses, discloses and protects personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

We collect only what we need to respond to you and to carry out work you ask us to do:

• Contact details. Name, phone number, email address.
• Property details. The suburb or address of the property, and what you are planning.
• Correspondence. The content of enquiries, emails and messages you send us.
• Technical information. Standard web server information such as your browser type, approximate location and the pages you viewed.

We do not collect sensitive information (as defined in the Privacy Act) and we do not ask for payment card details through this website.

How we collect it

Directly from you, when you submit an enquiry form, call us, email us, or engage us for work. Technical information is collected automatically by our web host when you visit the site.

Why we collect it

• To respond to your enquiry and provide a quote
• To carry out and manage work you engage us for
• To meet obligations under building, tax and consumer law
• To improve the website and understand which pages are useful

We do not sell personal information, and we do not use your contact details for marketing unrelated to your enquiry without your consent.

Who we share it with

We disclose personal information only where it is necessary:

• Subcontractors and trades engaged on your project, limited to what they need
• Suppliers, where materials are delivered to your property
• Service providers who host our website, email and business systems
• Regulators and authorities, including councils and building surveyors, where required for permits or by law

Some of our service providers may store data outside Australia. Where that is the case we take reasonable steps to ensure the information is handled consistently with the APPs.

Cookies and analytics

This website is served as static pages and does not set advertising or tracking cookies of its own. If analytics or advertising tools are added in future, this section will be updated to name them and explain how to opt out.

How we protect it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls, encrypted transport (HTTPS) and limiting who in the business can see enquiry data. No system is perfectly secure, and we cannot guarantee absolute security.

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

How long we keep it

Enquiries that do not proceed are retained only as long as they remain useful for follow-up. Records relating to work carried out are retained for as long as required by building, tax and limitation-period obligations, then securely destroyed.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate. We will respond within a reasonable period. In limited circumstances we may refuse access, in which case we will explain why in writing.

Complaints

If you believe we have mishandled your personal information, contact us first using the details below and we will investigate. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Grandville Renovations
Phone: 0422 749 370
Email: info@grandvillehomes.com.au

Changes to this policy

We may update this policy from time to time. The current version is always available at this page, with the date it was last updated shown at the top.